Customer Story

Prairie State Group

Prairie State Group Logo
Industry: Printing
Location: USA


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Collage of Prairie State Group employees printing and proofreading

“GlobalVision recently caught an error…that had been a problem in the past and would have cost us close to $10,000. That find in itself pays for the software.”
Michelle Talko, Prepress and Customer Service Manager

Prairie State Group Fortifies Commitment to Brand Protection with GlobalVision

Prairie State Group has built a reputation on consistently delivering exactly what their customers ask for, in terms of flexible packaging and custom labels. A large share of the responsibility falls on the shoulders of GlobalVision, the firm’s selected digital quality platform, which helps eliminate the risk of errors appearing on in-store packaging.

GlobalVision Makes an Immediate Impact

“One area that hits home with our client base is how this tool can save them from costly errors,” says PSG executive VP of operations/principal Dan Doherty, adding the customers who have seen the tech are impressed by automated proofreading and the the tool’s efficiency. GlobalVision has even paid significant dividends since being deployed.

“GlobalVision recently caught an error on a job… that had been a problem in the past and would have cost us close to $10,000. That find in itself pays for the software,” says prepress and customer service manager Michelle Talko.

According to Talko, GlobalVision provides a degree of comfort in the knowledge it may catch something the previous system, which relied exclusively on manual proofreading, would not have.

“I learn about these tools, because they’re differentiators. All things being equal, if you have these processes in place, they can be the difference between a win and loss.”
John Reinhardt, Marketing Director

The Difference Between a Win and a Loss

Marketing director John Reinhardt seconds the notion. He has been at PSG for two years, more than familiarizing himself with the resources that help separate the company from competitors. GlobalVision helps by verifying files with increased efficiency. PSG specifically uses GlobalVision Desktop to check artwork and UPC codes.

“[It] can mitigate a lot of [human] error, which can turn into possible reprints and extra platemaking. Not to mention losing face with the customer from a credibility standpoint,” he explains with regard to why PSG went digital, settling on GlobalVision. “I learn about these tools, because they’re differentiators. All things being equal, if you have these processes in place, they can be the difference between a win and loss.”

For another example, PSG recently invested in HD plate technology for consistent laydown, crisper artwork, and less set-up time. It’s used in concert with GlobalVision.

“GlobalVision is a complement to ensure what is being etched on those plates is of a quality the customer is envisioning. All that stuff goes hand in hand,” Reinhardt says. “That way we have a comprehensive suite of everything talking and communicating with each other, and it seems to have been a seamless integration.”

Proofreading Then and Now

As a result, GlobalVision helps protect against mistakes and ensure error-free shipments that get sent to customers quicker.

“From a prepress standpoint, that was the biggest benefit, the time [savings] and being able to continue working on client-related issues as opposed to proofreading and then also mitigating those errors,” Reinhardt says.

When PSG first started taking off at the turn of the millennium, the company had a two-person system to manually proofread. The goal, as it is today, was to guarantee what the customer had requested was accurately reflected in the shipment. GlobalVision has helped to significantly enhance that ability, reducing the number of jobs that need to be proofread by two customer-service representatives by 70%.

The saved resources go toward further ensuring a higher level of customer service. And, for Doherty, it all boils down to the customer’s perspective. He considers GlobalVision one of many checks and balances going into brand protection.

Even if PSG customers are not necessarily seeing the system in action, they are the fruits of its labor. Or, rather, not seeing the caught errors. If you’re a customer, a pristine final product is all you can really want. If you’re the printer, too.

“Our goal is to be a world-class printer and convertor,” says Doherty. “GlobalVision is another step to achieving that goal.”

Collage of Prairie State Group employees printing and proofreading

“GlobalVision recently caught an error…that had been a problem in the past and would have cost us close to $10,000. That find in itself pays for the software.”
Michelle Talko, Prepress and Customer Service Manager

Prairie State Group Fortifies Commitment to Brand Protection with GlobalVision

Prairie State Group has built a reputation on consistently delivering exactly what their customers ask for, in terms of flexible packaging and custom labels. A large share of the responsibility falls on the shoulders of GlobalVision, the firm’s selected digital quality platform, which helps eliminate the risk of errors appearing on in-store packaging.

GlobalVision Makes an Immediate Impact

“One area that hits home with our client base is how this tool can save them from costly errors,” says PSG executive VP of operations/principal Dan Doherty, adding the customers who have seen the tech are impressed by automated proofreading and the the tool’s efficiency. GlobalVision has even paid significant dividends since being deployed.

“GlobalVision recently caught an error on a job… that had been a problem in the past and would have cost us close to $10,000. That find in itself pays for the software,” says prepress and customer service manager Michelle Talko.

According to Talko, GlobalVision provides a degree of comfort in the knowledge it may catch something the previous system, which relied exclusively on manual proofreading, would not have.

“I learn about these tools, because they’re differentiators. All things being equal, if you have these processes in place, they can be the difference between a win and loss.”
John Reinhardt, Marketing Director

The Difference Between a Win and a Loss

Marketing director John Reinhardt seconds the notion. He has been at PSG for two years, more than familiarizing himself with the resources that help separate the company from competitors. GlobalVision helps by verifying files with increased efficiency. PSG specifically uses GlobalVision Desktop to check artwork and UPC codes.

“[It] can mitigate a lot of [human] error, which can turn into possible reprints and extra platemaking. Not to mention losing face with the customer from a credibility standpoint,” he explains with regard to why PSG went digital, settling on GlobalVision. “I learn about these tools, because they’re differentiators. All things being equal, if you have these processes in place, they can be the difference between a win and loss.”

For another example, PSG recently invested in HD plate technology for consistent laydown, crisper artwork, and less set-up time. It’s used in concert with GlobalVision.

“GlobalVision is a complement to ensure what is being etched on those plates is of a quality the customer is envisioning. All that stuff goes hand in hand,” Reinhardt says. “That way we have a comprehensive suite of everything talking and communicating with each other, and it seems to have been a seamless integration.”

Proofreading Then and Now

As a result, GlobalVision helps protect against mistakes and ensure error-free shipments that get sent to customers quicker.

“From a prepress standpoint, that was the biggest benefit, the time [savings] and being able to continue working on client-related issues as opposed to proofreading and then also mitigating those errors,” Reinhardt says.

When PSG first started taking off at the turn of the millennium, the company had a two-person system to manually proofread. The goal, as it is today, was to guarantee what the customer had requested was accurately reflected in the shipment. GlobalVision has helped to significantly enhance that ability, reducing the number of jobs that need to be proofread by two customer-service representatives by 70%.

The saved resources go toward further ensuring a higher level of customer service. And, for Doherty, it all boils down to the customer’s perspective. He considers GlobalVision one of many checks and balances going into brand protection.

Even if PSG customers are not necessarily seeing the system in action, they are the fruits of its labor. Or, rather, not seeing the caught errors. If you’re a customer, a pristine final product is all you can really want. If you’re the printer, too.

“Our goal is to be a world-class printer and convertor,” says Doherty. “GlobalVision is another step to achieving that goal.”