GlobalVision Implements New 24/7 Customer Support Portal
Customer Support Portal delivers GlobalVision services and support faster to clients
Montreal, CANADA, February 25, 2014 – GlobalVision, the industry leader in the development of innovative proofreading technologies, today announced the availability of a new self-registered, web-enabled 24/7 customer support portal (CSP), that is designed for ease-of-use and client efficiency, delivering consolidated documentation on the Global Vision line of products and services.
Accessible through the company’s website, the 24/7 customer support portal gives eligible GlobalVision support plan holders instant access to:
• Product documentation
• User guides
• Solution troubleshooting
• Support FAQ
• Video tutorials
“A company’s client services infrastructure must be adaptable and responsive to changing demands and customer expectations,” explained Renee Symonds, Client Services Manager at GlobalVision. “This new self-registered 24/7 customer support portal provides an important point of contact for responding to our clients needs. It also provides a consistent customer experience and optimized performance enabling the user to log-on and retrieve any documentation at their convenience.”
The new CSP is part of the GlobalVision overall award winning support and services network which consists of Pre-Sales Services, Support Services for existing customers, as well as customized services. GlobalVision also offers a wide range of consulting services through the client services team, to enable a seamless implementation of your GlobalVision solutions.
GlobalVision on the road – Visit us at the following:
Graphics of the Americas – Booth #1022, February 27-28, Miami Beach Convention Center
Interphex – Booth #1101, March 18-20, Javits Center, NYC
INFO*FLEX 2014 – Booth #1026, April 28-29, Baltimore Convention Center
GlobalVision is the world leader in the design and delivery of innovative proofreading technologies. Its complete suite of advanced solutions featuring text-based, pixel-based and Braille inspection technologies are designed to eliminate printed artwork, text verification, and text comparison related errors, providing end-to-end security at every stage of the workflow process.
GlobalVision solutions are widely interoperable and have received commercial endorsement from the world’s leading Pharmaceutical, Consumer Packaged Goods (CPG), and Artwork Management companies. .
Headquartered in Montreal, Canada, GlobalVision has worldwide representation. For more information, please visit globalvision.co.